Quality and Environmental Policy Statement
Quality and Environmental Policy Statement
Smart Fleet Solutions aims to maintain its market position as a leading provider of vehicle refurbishment and support services. In meeting this, Smart Fleet Solutions also aims to achieve high levels of customer satisfaction by delivering reliable, high quality, cost effective services and output within agreed timeframes thus generating the returns required to:
- – Reward stakeholders for their investment
- – Reward our people for their efforts
- – Provide the funds to support future operations and company growth
- – Provide a stable and enjoyable work-place for the entire team
- – Meet contractual obligations
- – Consider our environmental impact
- – Be compliant with legislative and regulatory requirements
Customers are the heart of the service provided and Smart Fleet Solutions is committed to provide an exceptional customer experience. The Company enjoys a strong trustworthy reputation based on its adherence to the highest professionalism and customer service standards. Smart Fleet Solutions seeks to provide the best service for its customers through high quality customer service, backed with professional and trained staff and aspire to a reputation for integrity and quality. The growth of the business is derived from Smart Fleet Solutions’ willingness to listen to its customers’ requirements and to tailor services to match, supported by Smart Fleet Solutions dedicated staff that symbolise our values and aims.
The Management Team of Smart Fleet Solutions is committed to the Integrated Management System, to all the requirements of ISO 9001 : 2015, ISO14001:2015 and to continuous improvement.
Significant environmental and quality aspects shall be identified by carrying out an initial review and audits. Smart Fleet Solutions shall identify and comply with all applicable statutory/legal requirements that relate to environmental aspects with a view to being carbon neutral and the prevention of pollution. The management team in conjunction with the individual process owners shall agree appropriate objectives and targets that relate to the significant aspects that the organisation controls or has influence over. Progress against agreed objectives and targets shall then be presented for review at the regular management review meetings and any changes to the defined objectives and targets agreed.
All staff shall be given adequate time and resource to ensure the Integrated Management System is implemented effectively. To achieve these aims, objectives have been set by Smart Fleet Solutions.
The organisation’s aims are therefore to:
- – Carry out all work to high standards and to always meet or exceed the requirements of the contract and any relevant statutory regulation.
- – Respond promptly and effectively to customer’s requirements.
- – Be professional and courteous in all our dealings with customers and suppliers.
- – Continually seek ways to improve the organisation’s processes and Integrated Management System.
- – To protect the environment and to identify and comply with all applicable statutory/legal requirements that relate to environmental aspects with a view to reduce its carbon footprint and the prevention of pollution in relation to any of the Organisation’s work activities.
- – Enhance the organisation’s Environmental performance.
- – Have continual consultation and participation of employees.
The Quality and Environmental Policy Statement shall be issued to all staff and displayed within the Company. Changes to the Quality and Environmental Policy Statement shall be made and an amended copy shall be issued to staff and displayed. This Policy shall be reviewed annually by the Management Team and updated as required.
Theo Kortland
Managing Director
Smart Fleet Solutions
ID : 5251, Version: 4.0
03/09/2019 17:23:00