Service Desk Analyst

Location: Cold Meece

    Salary - £17,000-£18,000 + team related bonus scheme based on efficiency and targets

Salary Banding:  £17,000-£18,000 + team related bonus scheme based on efficiency and targets   

Location: Cold Meece, Stone

Job Type: Full-time, Permanent   

Hours: 37.5 hours per week, Monday – Friday  08.00-16.30 and 09.00-17.30 rotating on a weekly basis

About the role:  

This is an excellent opportunity to progress your career within IT in a varied service desk role where you will work closely with developers to resolve issues. Working as part of the central services team, the role requires the following: 

  • Providing 1st, and 2nd line support to internal customers.
  • Taking ownership of user problems and being proactive when dealing with user issues.
  • Managing incidents, problems and requests with our ticket management system.
  • Installation and setup of new equipment such as PC’s, Tablets etc.
  • Monitoring internal systems.
  • Raising bugs with the development team.
  • Following service desk policies and procedures.
  • Maintaining system documentation.

Supporting a range of technologies including

  • Hardware such as PC’s, Mobiles, Printers and Tablets
  • Active Directory and Office 365
  • Bespoke Android Applications
  • Dynamics NAV

About you:  

Choosing the right person is important to us as we continue to grow our family of now over 500 employees. To ensure we choose the right candidate for the role, we are looking for someone:    

  • With a passion for IT within a service desk role
  • Who can work well within a team and on their own initiative 
  • Able to use specialist equipment 
  • With a flexible attitude to working hours
  • Service Desk experience advantageous, however this is not essential  
  • customer focused individual who displays initiative as well as a helpful
  • All training can be provided to the right applicant

About us: 

Smart Fleet Solutions are market leaders in Vehicle refurbishment working with some of the largest fleets and vehicle manufacturers in the world. Our highly trained teams are experts in all aspects of the technical services process, including collection and vehicle appraisal, refurbishment, storage, loose-item management and vehicle imagery. With 5 sites across the UK and our constant investment in new technology, not only do we stay at the forefront of the refurbishment industry, we are continually growing.  

Join our growing Family at one of our refurbishment centres and benefit from the following:

  • Company Pension Scheme
  • 30 days annual leave (inclusive of Bank Holidays)
  • Benefits and reward scheme – discounts from 100s of top retailers (reloadable discount card, instant vouchers, cash back)
  • Progression opportunities
  • Achievable team related bonus
  • Progressive salary

Please note, we are in the process of relocating our Central Services from Holmes Chapel to Cold Meece so some initial working from Holmes Chapel may be required (Expenses payable)

Application process

  • Find the role you are looking for and complete the application form
  • Once completed this will be sent to our in-house recruitment team for review
  • The team will be in touch to follow up your application
Apply for this position