Client Services Coordinator

Location: Cold Meece

    Salary - £18,000 + team related bonus scheme based on efficiency and targets

Client Services Coordinator

Due to the current COVID-19 pandemic, this role will initially be home-based, however, this will be continually reviewed and with the view to work from our site location at Cold Meece in the future on a full-time basis.

Full induction, job training and management support will be provided virtually to all successful candidates.

Salary Banding:  £18,000 + team related bonus scheme based on efficiency and targets  

Location:  Homebased / Cold Meece

Job Type: Full-time, Permanent  

Hours:  37.5 hours per week, Monday – Friday (Shift rotation between 8am-5.30pm)

About the role: 

This is an exciting opportunity to join us as part of our experienced Client Services Team in a busy, varied role processing all Customer vehicles in accordance with KPI requirements. The role requires the following: 

  • Action vehicle estimates to ensure a smooth operational process
  • Ensure accurate pricing
  • Liaise with the Inspection Teams to ensure consistency for the Customer  
  • Monitor vendor quotes 
  • Liaise with partners to establish best routes of repair 
  • Process the upgrade and downgrade of vehicles in accordance with Customer requirements
  • Maintenance of accurate customer reports and information
  • Monitor vehicles within the repair environment and ensure they are processed quickly and to required standard adhering to stock age profiles 
  • Monitor outstanding queries and take relevant action 
  • Administrative support and ad hoc duties as required  
  • Maintaining a tidy and professional working environment, with a special emphasis on health and safety and ISO


About you: 

Choosing the right person is important to us as we continue to grow our family of now over 500 employees. To ensure we choose the right candidate for the role, we are looking for someone:  

  • Ability to communicate with customers, via telephone and email in a professional and proficient manner 
  • Strong planning and organisational skills with a keen eye for detail 
  • A positive and amenable character in challenging situations 
  • An excellent team player but also able to use initiative and work alone 
  • Have a flexible approach to the changing demands of the role 
  • Proficient in Excel and Outlook  
  • Experieince in Transport planning desirable
  • Knowledge of Navision would be advantageous but not essential

About us: 

Smart Fleet Solutions are market leaders in Vehicle refurbishment working with some of the largest fleets and vehicle manufacturers in the world. Our highly trained teams are experts in all aspects of the technical services process, including collection and vehicle appraisal, refurbishment, storage, loose-item management and vehicle imagery. With 5 sites across the UK and our constant investment in new technology, not only do we stay at the forefront of the refurbishment industry, we are continually growing.  

Join our growing Family at one of our refurbishment centres and benefit from the following:

  • Company Pension Scheme
  • 30 days annual leave (inclusive of Bank Holidays)
  • Benefits and reward scheme – discounts from 100s of top retailers (reloadable discount card, instant vouchers, cash back)
  • Progression opportunities
  • Achievable team related bonus

 Application process

  • Find the role you are looking for and complete the application form
  • Once completed this will be sent to our in-house recruitment team for review
  • The team will be in touch to follow up your application


Apply for this position