Service Desk Analyst

Location: Cold Meece

    Salary - £18,000

Smart Fleet Solutions Limited is a UK leading vehicle reconditioning and storage specialist with Technical Centres located throughout the UK. We were recently acquired by Cazoo; the UK's largest online-only used car dealer and now have huge growth plans in place to meet our customer demand and expand our business further.

The role will cover Monday to Friday on X hour shifts running from X to X.

Here’s the role:

This is an opportunity for the successful candidate to join our family here at SFS with access to the hugely successful, extensive and progressive training opportunities happening throughout the business. This is an excellent opportunity to progress your career within IT in a varied service desk role where you will work closely with developers to resolve issues. Working as part of the central services team, the role requires the following: 

  • Providing 1st, and 2nd line support to internal customers.
  • Taking ownership of user problems and being proactive when dealing with user issues.
  • Managing incidents, problems and requests with our ticket management system.
  • Installation and setup of new equipment such as PC’s, Tablets etc.
  • Monitoring internal systems.
  • Raising bugs with the development team.
  • Following service desk policies and procedures.
  • Maintaining system documentation.

Supporting a range of technologies including

  • Hardware such as PC’s, Mobiles, Printers and Tablets
  • Active Directory and Office 365
  • Bespoke Android Applications
  • Dynamics NAV

Here’s what we require:

  • With a passion for IT within a service desk role
  • Who can work well within a team and on their own initiative 
  • Able to use specialist equipment 
  • With a flexible attitude to working hours
  • Service Desk experience advantageous, however this is not essential  
  • customer focused individual who displays initiative as well as a helpful
  • All training can be provided to the right applicant

Here’s why you’ll love it at Smart Fleet Solutions

  • Competitive salary.
  • Ongoing career development, training and coaching – because if you don’t grow, we don’t grow.
  • Pension scheme.
  • Health Cash Plan
  • Birthday paid day off
  • Volunteering paid day off
  • Wellbeing app (Calm)
  • Cycle to work scheme
  • Cazoo discount scheme

Dedicated to diversity: At Smart Fleet Solutions we believe different ideas, perspective and backgrounds are key to developing a creative working environment that delivers real results. It’s why you’ll find us championing diversity and equality at every turn.

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