Vacancy

Client Services Advisor Nights

Location: Long Bennington, Newark

    Salary - £10.40 + team related bonus scheme based on efficiency and targets

Smart Fleet Solutions Limited is a UK leading vehicle reconditioning and storage specialist with Technical Centres located throughout the UK. We were recently acquired by Cazoo; the UK's largest online-only used car dealer and now have huge growth plans in place to meet our customer demand and expand our business further.

The role will cover Monday to Thursday 19.00-06.00

Here’s the role:

Coordinate and deliver effective organisation, booking and transfers of vehicles via phone, e-mail and as a face-to-face point of contact for customers and visitors. We’re looking for someone to carry out the following:

  • Pro-active planning of vehicle collection 
  • Liaising with other areas of the business to coordinate vehicle availability 
  • Accurate maintenance of electronic proof of delivery system 
  • Coordinate offsite vehicle transfers with customers and transport companies 
  • Administration support for operations department
  • Maintenance of daily reports
  • Supporting reception and customer arrivals
  • Assisting with monthly stock taking
  • Resolving vehicle handover issues and unexpected arrivals on-site
  • Repatriation of vehicle items
  • Maintaining a tidy and professional working environment, with a special emphasis on health and safety and ISO

Here’s what we require:

  • Proven experience of customer service - minimum 2 years 
  • Strong planning and organisational skills 
  • Outstanding levels of accuracy with a keen eye for detail 
  • Ability to communicate with customers in a professional and proficient manner both over the phone and face-to-face
  • Resourceful and good decision-making skills 
  • A team player with the ability to use initiative as well as work alone 
  • Strong IT skills including MS Excel and Outlook 
  • It is a requirement for all staff in a customer-facing role to be able to communicate fluently, in English (both written and verbal) 

Here’s why you’ll love it at Smart Fleet Solutions

  • Competitive salary.
  • Ongoing career development, training and coaching – because if you don’t grow, we don’t grow.
  • Full discount platform
  • Access to EAP and online wellbeing.
  • £500 Employee Referral Bonus!
  • Health Cash Plan
  • Birthday paid day off
  • Volunteering paid day off
  • FREE Calm app subscription (usually £74.99)
  • Cycle to work scheme
  • Cazoo discount scheme

Dedicated to diversity: At Smart Fleet Solutions we believe different ideas, perspective and backgrounds are key to developing a creative working environment that delivers real results. It’s why you’ll find us championing diversity and equality at every turn.

 

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