Vacancy

Client Services Advisor

Location: Livingston

    Salary - £8.91 + 17% shift premium + team related bonus scheme based on efficiency and targets

Smart Fleet Solutions Limited is a UK leading vehicle reconditioning and storage specialist with Technical Centres located throughout the UK. We were recently acquired by Cazoo; the UK's largest online-only used car dealer and now have huge growth plans in place to meet our customer demand and expand our business further.

The role will cover Monday to Sunday working 554 shift 06.30-18.30 (5 on 5 off, 4 on 5 off, 5 on 4 off)

Here’s the role:

Coordinate and deliver effective organisation, booking and transfers of vehicles via phone, e-mail and as a face-to-face point of contact for customers and visitors. We’re looking for someone to carry out the following:

  • Pro-active planning of vehicle collection 
  • Liaising with other areas of the business to coordinate vehicle availability 
  • Accurate maintenance of electronic proof of delivery system 
  • Coordinate offsite vehicle transfers with customers and transport companies 
  • Administration support for operations department
  • Maintenance of daily reports
  • Supporting reception and customer arrivals
  • Assisting with monthly stock taking
  • Resolving vehicle handover issues and unexpected arrivals on-site
  • Repatriation of vehicle items
  • Maintaining a tidy and professional working environment, with a special emphasis on health and safety and ISO

Here’s what we require:

  • Proven experience of customer service - minimum 2 years 
  • Strong planning and organisational skills 
  • Outstanding levels of accuracy with a keen eye for detail 
  • Ability to communicate with customers in a professional and proficient manner both over the phone and face-to-face
  • Resourceful and good decision-making skills 
  • A team player with the ability to use initiative as well as work alone 
  • Strong IT skills including MS Excel and Outlook 
  • It is a requirement for all staff in a customer-facing role to be able to communicate fluently, in English (both written and verbal) 

Here’s why you’ll love it at Smart Fleet Solutions

  • Competitive salary.
  • Ongoing career development, training and coaching – because if you don’t grow, we don’t grow.
  • Full discount platform
  • Access to EAP and online wellbeing.
  • £500 Employee Referral Bonus!
  • Health Cash Plan
  • Birthday paid day off
  • Volunteering paid day off
  • FREE Calm app subscription (usually £74.99)
  • Cycle to work scheme
  • Cazoo discount scheme

Dedicated to diversity: At Smart Fleet Solutions we believe different ideas, perspective and backgrounds are key to developing a creative working environment that delivers real results. It’s why you’ll find us championing diversity and equality at every turn.

 

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